Returns, done fairly.

We stand behind quality and accurate fulfilment. We do not accept change-of-mind returns. If something is defective, damaged, missing, or not what you ordered, message us within 14 days of delivery — we will help.

14 days to report

Tell us within this window after delivery about defects, damage, or wrong items

No change of mind

We do not accept returns just because you no longer want the item

Unopened, defective, or wrong

Keep sealed where possible; opened only if needed to discover a fault we accept

How a fault or wrong-item claim works

Contact us within 14 days of delivery
Email info@babybeeblossom.com or WhatsApp us with your order number, photos (include sealed packaging where possible), and a short description. We aim to reply within 1 business day.
We assess and authorise
If we accept the claim as our responsibility, we arrange replacement, repair, credit, or refund — and cover reasonable return courier costs when a return is needed. We email written instructions first.
Inspection (if a return is needed)
We inspect the item when it arrives. We aim to complete this within 2 business days.
Refund or replacement
Approved refunds are processed within 5 business days to your original payment method. Card refunds may take longer to show on your bank statement.

We help with

Claims reported within 14 days of delivery
Defective products under normal use
Items damaged in transit or on arrival
Wrong product, size, colour, or variant sent by us
Missing items from your order
Unopened packaging where reasonably possible (except to discover a defect)

We cannot accept

Change of mind (“I don’t want it anymore”)
Ordering the wrong product or option yourself
First contact more than 14 days after delivery (except genuine CPA defect rights where they still apply)
Opened or used hygiene / feeding / personal-use items (unless we confirm a defect and instruct a return)
Unauthorised parcels or walk-in returns

Consumer Protection Act (CPA)

Under the South African Consumer Protection Act, you have rights regarding goods that are defective, unsafe, or not fit for purpose. This store policy does not remove those rights. Change of mind is not the same as a defect claim. If you believe a product is defective, contact us and we will prioritise resolving it. Full detail is on our Refund Policy.