Terms of Service

Effective Date: May 2026 Last Updated: March 19, 2026

1. Agreement to Terms

Welcome to Baby Bee Blossom ("we," "us," "our"). These Terms of Service ("Terms") govern your access to and use of our website at babybeeblossom.com (the "Website") and the purchase of products through our online store.

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.

Business Details:

• Trading Name: Baby Bee Blossom
• Legal Entity: Baby Bee Blossom (Pty) Ltd
• Registration Number: To be registered
• Registered Address: Unit 315 Ballito Hills, 1 Hills Avenue, Dolphin Coast, Ballito, KwaZulu-Natal, 4399, South Africa, South Africa
• Contact Email: hello@babybeeblossom.com
• Contact Phone: info@babybeeblossom.com
• VAT Number: Not yet VAT registered

2. Jurisdiction and Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the South African courts.

Applicable South African Legislation:

• Consumer Protection Act, 2008 (Act No. 68 of 2008) ("CPA")
• Electronic Communications and Transactions Act, 2002 (Act No. 25 of 2002) ("ECTA")
• Protection of Personal Information Act, 2013 (Act No. 4 of 2013) ("POPIA")
• Value-Added Tax Act, 1991 (Act No. 89 of 1991)

3. Consumer Protection Act Rights

As a consumer in South Africa, you have specific rights under the Consumer Protection Act:

3.1 Cooling-Off Period (Right to Cancel)

You have the right to cancel your order within 7 (seven) business days from the date you receive the goods, without any reason and without penalty.

To exercise your cooling-off right:

1. Email us at returns@babybeeblossom.com within 7 business days
2. Include your order number and reason for return (optional)
3. Return goods in original condition with all packaging and accessories
4. You are responsible for return shipping costs unless goods are defective

Refund Processing:

• We will refund the purchase price within 30 days of receiving the returned goods
• Refund will be made to your original payment method
• Original shipping costs are non-refundable (unless goods are defective)

3.2 Defective or Unsafe Goods

If goods are defective, unsafe, or not fit for purpose, you may:

• Return the goods for a full refund (including shipping costs)
• Request a replacement
• Request repair (where applicable)

We will cover all return shipping costs for defective goods.

3.3 Right to Fair and Honest Dealing

You have the right to:

• Receive goods that match the description provided
• Receive goods of acceptable quality
• Be treated fairly and without discrimination
• Receive clear pricing information (including VAT)

4. Account Registration

4.1 Account Creation

To place orders, you may create an account with accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

4.2 Account Requirements

• You must be at least 18 years old to create an account
• You must provide a valid South African delivery address
• You must provide accurate contact information (email and phone)
• You agree not to create multiple accounts

4.3 Account Termination

We reserve the right to suspend or terminate accounts that:

• Violate these Terms
• Engage in fraudulent activity
• Abuse our return/refund policies
• Provide false information

5. Product Information and Pricing

5.1 Product Descriptions

We strive to provide accurate product descriptions, images, and specifications. However:

• Colors may vary slightly due to screen settings
• Product packaging may vary from images shown
• We reserve the right to correct errors in product information
• "Parent-tested" claims reflect our genuine testing experiences

5.2 Pricing

All prices are displayed in South African Rand (ZAR) and include VAT at 15%.

• Prices may change without notice
• The price applicable is the price displayed at the time of order placement
• We reserve the right to correct pricing errors
• If we discover a pricing error after you've placed an order, we will contact you before processing

5.3 VAT Compliance

As a registered VAT vendor, we charge 15% VAT on all sales. Your invoice will clearly show:

• Subtotal (excluding VAT)
• VAT amount (15%)
• Total amount (including VAT)

6. Ordering and Payment

6.1 Order Placement

When you place an order:

1. You make an offer to purchase products at the displayed price
2. You receive an order confirmation email (not acceptance)
3. We accept your order when we dispatch the goods
4. We reserve the right to refuse or cancel orders

We may refuse orders if:

• Product is out of stock
• Payment cannot be verified
• Delivery address is invalid or high-risk
• We suspect fraudulent activity

6.2 Payment Methods

We accept payment through PayFast, which supports:

• Credit cards (Visa, Mastercard)
• Debit cards
• Instant EFT
• SnapScan
• Zapper

Payment Terms:

• Payment must be made in full at the time of order
• No cash-on-delivery options available
• All transactions are processed securely via PayFast

6.3 Payment Security

• We do not store your payment card details
• All payment processing is handled by PayFast (PCI DSS compliant)
• Your payment information is encrypted during transmission
• See our Privacy Policy for data handling practices

6.4 Failed Payments

If payment fails:

• Your order will not be processed
• You will be notified via email
• You may attempt payment again within 24 hours
• After 24 hours, you must place a new order

7. Shipping and Delivery

7.1 Delivery Area

We currently deliver to addresses within the Republic of South Africa only. We do not offer international shipping at this time.

7.2 Delivery Timeframes

Standard Delivery:

• Metro areas: 2-5 business days
• Regional areas: 3-7 business days
• Remote areas: 5-10 business days

Timeframes begin from:

• Date of payment confirmation, AND
• Product availability confirmation

7.3 Shipping Costs

• Standard shipping: R99 per order
• FREE SHIPPING on orders over R500
• Shipping cost is shown during checkout
• Shipping is charged per order, not per item

7.4 Delivery Terms

You are responsible for:

• Providing an accurate delivery address
• Being available to accept delivery
• Ensuring someone over 18 is present to receive delivery

Undeliverable Orders:

• If delivery fails due to incorrect address or unavailability
• Courier will attempt delivery 2-3 times
• If still undeliverable, goods will be returned to us
• You will be contacted to arrange redelivery (may incur additional costs)

7.5 Risk and Title

• Risk passes to you upon delivery
• Title passes to you upon full payment
• Until payment is received in full, we retain ownership

8. Returns and Refunds

Please refer to our comprehensive Refund Policy (document 39_REFUND_POLICY.md) for detailed information on:

• 7-day cooling-off period
• Defective goods returns
• Return procedures
• Refund processing timeframes
• Non-returnable items

9. Warranty and Liability

9.1 Product Warranty

Manufacturer Warranties:

• Products may be covered by manufacturer warranties
• Warranty terms vary by product and brand
• Warranty information is provided with products where applicable
• Warranty claims should be directed to the manufacturer

Our Warranty:

• We warrant that products are free from defects at the time of delivery
• We warrant that products match their descriptions
• This warranty does not cover damage caused by misuse or normal wear

9.2 Limitation of Liability

To the fullest extent permitted by South African law:

We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or business opportunities
• Damage caused by misuse of products
• Damage occurring after delivery (except defects)

Maximum Liability:

• Our total liability is limited to the purchase price paid for the product
• This limitation applies except where prohibited by law

We do not exclude or limit liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under South African law

9.3 Product Safety

Parent-Tested Disclaimer:

• "Parent-tested" reflects our genuine testing experiences
• Products are suitable for our testing child (age may vary)
• Always supervise children with products
• Follow manufacturer safety guidelines
• Check product suitability for your child's age and development

10. Intellectual Property

10.1 Our Content

All content on the Website is owned by Baby Bee Blossom or licensed to us:

• Website design and layout
• Product descriptions and images
• Logos, trademarks, and branding
• Blog posts and articles
• "Parent-tested" reviews and testimonials

10.2 Your Use of Content

You may:

• View and browse content for personal use
• Print pages for personal reference
• Share product links on social media

You may not:

• Copy, reproduce, or republish our content
• Use content for commercial purposes
• Modify or create derivative works
• Remove copyright or proprietary notices
• Use automated tools to scrape or download content

10.3 Trademarks

"Baby Bee Blossom" and our logo are trademarks. You may not use our trademarks without written permission.

10.4 User-Generated Content and Submissions

Grant of Rights:

By submitting content to our Website (including product reviews, photos, testimonials, feedback, suggestions, ideas, or other materials), whether at our request or voluntarily, you grant Baby Bee Blossom a perpetual, irrevocable, worldwide, royalty-free, non-exclusive license to:

• Use, reproduce, modify, and adapt your content
• Publish and display your content on our Website and marketing materials
• Distribute your content across any media (website, social media, email, print)
• Create derivative works from your content
• Sublicense your content to third parties

Your Representations:

When you submit content, you represent and warrant that:

• You own or have the right to submit the content
• Your content does not infringe on any third-party rights (copyright, trademark, privacy, etc.)
• Your content is accurate and not misleading
• Your content does not contain defamatory, obscene, or illegal material

No Compensation:

You acknowledge and agree that:

• We are not obligated to use your submitted content
• We are not obligated to maintain your content in confidence
• We are not obligated to pay compensation for your content
• We are not obligated to respond to your submissions

Product Photos and Reviews:

By uploading photos with product reviews:

• You grant us the right to use your photos in product listings and marketing
• You confirm the photos are your original work or you have permission to use them
• You confirm the photos accurately represent the product
• We may crop, resize, or edit photos for display purposes

Feedback and Ideas:

Any feedback, suggestions, or ideas you provide about our products or services:

• Become our property and we may use them without restriction
• Do not create any confidentiality obligation
• Do not entitle you to compensation
• May be implemented without attribution to you

Right to Remove Content:

We reserve the right to:

• Remove any user-generated content at our sole discretion
• Remove content that violates these Terms or applicable law
• Remove content that is offensive, defamatory, or inappropriate
• Moderate and approve content before publication

11. User Conduct

11.1 Prohibited Activities

In addition to other prohibitions set forth in these Terms, you are prohibited from using the Website or its content for the following purposes:

Illegal Activities:

• (a) Any unlawful purpose or activity
• (b) Soliciting others to perform or participate in unlawful acts
• (c) Violating any international, federal, provincial, state, or local regulations, rules, or laws
• (d) Violating South African laws including CPA, POPIA, ECTA, or other applicable legislation

Intellectual Property Violations:

• (e) Infringing upon or violating our intellectual property rights or those of others
• (f) Copying, reproducing, or distributing our content without permission
• (g) Using automated tools to scrape, crawl, or download Website content

Harmful or Abusive Conduct:

• (h) Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
• (i) Submitting false or misleading information
• (j) Impersonating any person or entity or falsely stating affiliation with any person or entity

Security Violations:

• (k) Uploading or transmitting viruses, malware, trojan horses, worms, or any other type of malicious code
• (l) Attempting to gain unauthorized access to our systems, servers, or networks
• (m) Interfering with or circumventing security features of the Website
• (n) Interfering with the proper functioning or operation of the Website or any related services

Data Violations:

• (o) Collecting or tracking personal information of others without consent
• (p) Using data mining, robots, spiders, or similar data gathering tools
• (q) Harvesting email addresses or other contact information

Commercial Misuse:

• (r) Using the Website for any commercial purpose not expressly approved by us
• (s) Reselling products without authorization as a dealer or distributor
• (t) Using our products for rental or sublease without permission

Spam and Unwanted Communications:

• (u) Spamming, phishing, pharming, pretexting, or spidering
• (v) Sending unsolicited communications or advertising
• (w) Posting repetitive or irrelevant content

Other Prohibited Acts:

• (x) Any obscene or immoral purpose
• (y) Attempting to bypass geo-restrictions or access controls
• (z) Using false identities or email addresses

Enforcement:

We reserve the right to:

• Immediately terminate your account for violating prohibited uses
• Report violations to law enforcement authorities
• Take legal action against violators
• Seek damages and legal fees for violations
• Ban IP addresses or devices associated with violations

11.2 Product Reviews

When submitting product reviews, you agree:

• Reviews must be based on genuine experience with the product
• Reviews must not contain offensive, defamatory, or illegal content
• Reviews must not contain spam or promotional content
• We may remove reviews that violate these guidelines
• We reserve the right to moderate all reviews

12. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy (document 38_PRIVACY_POLICY.md).

Key Points:

• We comply with the Protection of Personal Information Act (POPIA)
• We collect only necessary information
• We protect your data with industry-standard security
• You have rights over your personal information
• See our Privacy Policy for complete details

13. Electronic Communications

13.1 Consent to Electronic Communications (ECTA Compliance)

By using our Website, you consent to receive electronic communications from us, including:

• Order confirmations
• Shipping notifications
• Account-related messages
• Transactional emails

These electronic communications satisfy any legal requirement for written communication.

13.2 Marketing Communications

Opt-In:

• We will only send marketing emails if you opt-in
• You can opt-in during account creation or checkout
• You can manage preferences in your account settings

Opt-Out:

• Every marketing email includes an unsubscribe link
• You can unsubscribe at any time
• Unsubscribe requests are processed within 7 days
• You will still receive transactional emails (order confirmations, etc.)

14. Promotions and Discount Codes

14.1 Discount Code Terms

When using discount codes:

• Codes are valid for specified periods only
• Codes may have usage limits (per customer or total uses)
• Codes may apply to specific products or categories
• Codes cannot be combined unless explicitly stated
• Codes have no cash value
• We reserve the right to cancel or modify promotions

14.2 Pricing Errors

If a promotional price is displayed in error:

• We reserve the right to cancel affected orders
• We will notify you and offer the correct price
• You may accept the correct price or cancel your order
• No obligation exists to honor erroneous prices

15. Third-party Links and Services

15.1 External Links

Our Website may contain links to third-party websites. We are not responsible for:

• Content on third-party websites
• Privacy practices of third-party websites
• Products or services offered by third parties

15.2 Third-Party Services

We use third-party services for:

• PayFast - Payment processing (see PayFast terms)
• Cloudflare - Website security and performance
• Google Analytics - Website analytics (see Privacy Policy)

Your use of third-party services is subject to their respective terms and conditions.

16. Dispute Resolution

16.1 Informal Resolution

Before pursuing formal action, please contact us at hello@babybeeblossom.com to resolve disputes informally. We are committed to fair resolution.

16.2 Consumer Tribunal

If we cannot resolve a dispute informally, you may refer the matter to:

National Consumer Tribunal

• Website: https://www.thenct.org.za
• Email: info@thetribunal.org.za
• Purpose: Resolves consumer complaints under the CPA

National Consumer Commission

• Toll-Free: 0860 003 600
• Website: http://www.thencc.gov.za
• Purpose: Enforces consumer rights

16.3 Arbitration

Disputes not resolved through informal means or consumer channels may be referred to arbitration in accordance with the Arbitration Act, 1965.

16.4 Indemnification

Your Indemnification Obligation:

You agree to indemnify, defend, and hold harmless Baby Bee Blossom and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees (collectively, "Indemnified Parties") from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to reasonable attorneys' fees and legal costs) arising from or related to:

Your Breach:

• Your breach or violation of these Terms of Service
• Your breach of any representation or warranty contained in these Terms
• Your violation of any third-party rights, including intellectual property, privacy, or other proprietary rights

Your Conduct:

• Your use or misuse of the Website or services
• Your user-generated content or submissions
• Your prohibited activities as outlined in Section 11.1
• Your violation of any applicable laws or regulations

Third-Party Claims:

• Any claim by a third party arising from your actions
• Any claim related to products you purchased if caused by your misuse
• Any claim arising from your account activity

Indemnification Process:

If we seek indemnification from you:

1. We will provide you with prompt written notice of any claim
2. You will cooperate fully with us in defending the claim
3. We reserve the right to assume exclusive defense and control of any matter subject to indemnification
4. You will not settle any claim without our prior written consent
5. You will continue to cooperate and assist in the defense at your own expense

Survival:

This indemnification obligation survives termination of these Terms and your use of the Website.

Limitation:

This indemnification does not apply to claims arising solely from:

• Our gross negligence or willful misconduct
• Defective products where you used the product as intended
• Our breach of these Terms or applicable law

Important Note:

This indemnification clause does not limit your rights under the Consumer Protection Act. You remain entitled to all statutory consumer protections, including the right to return defective goods and seek remedies for violations of your consumer rights.

17. Website Service Disclaimers

Important: This section applies to the Website and online services only. Product warranties and consumer rights are governed by Section 9 and the Consumer Protection Act.

17.1 Website "AS IS" Provision

The Website and online services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied.

We do not warrant or guarantee that:

• The Website will be uninterrupted, timely, secure, or error-free
• The results obtained from using the Website will be accurate or reliable
• The quality of any information, products, or services obtained through the Website will meet your expectations
• Errors or defects in the Website will be corrected
• The Website will be available at all times or at any particular time
• The Website will be free from viruses or other harmful components

17.2 Information Accuracy Disclaimer

Website Information:

We strive for accuracy but do not guarantee that:

• All information on the Website is accurate, complete, or current
• Product descriptions are error-free
• Pricing information is always up-to-date
• Inventory availability is real-time accurate
• Historical information or blog content is current

Your Responsibility:

• Any reliance on material on the Website is at your own risk
• You should verify important information before making decisions
• You should check product suitability for your specific needs
• Contact us if you have questions about product information

Right to Correct:

We reserve the right to:

• Correct errors, inaccuracies, or omissions at any time
• Change or update information without prior notice
• Cancel orders if information was inaccurate (see Section 6)
• Modify pricing if displayed in error (see Section 14.2)

No Obligation to Update:

We have no obligation to:

• Update information on the Website
• Remove outdated information
• Notify you of changes to information
• Except as required by law or these Terms

17.3 Service Availability Disclaimer

We may:

• Suspend or discontinue the Website at any time without notice
• Remove features or functionality without notice
• Limit access during maintenance or technical issues
• Restrict access from certain geographic locations
• Modify the Website design or structure at our discretion

You acknowledge that:

• The Website may be unavailable during updates or maintenance
• Technical issues may temporarily affect Website performance
• We are not liable for any inconvenience or loss from service interruption
• Your sole remedy for dissatisfaction with the Website is to stop using it

17.4 Third-Party Content Disclaimer

The Website may display or link to third-party content:

• Product information provided by manufacturers
• Links to external websites or resources
• Integration with third-party services (PayFast, Google Analytics)
• Social media feeds or embedded content

We are not responsible for:

• Accuracy of third-party content
• Availability of third-party services
• Actions or policies of third parties
• Products or services offered by third parties

17.5 CPA Rights Preserved

Important Clarification:

The disclaimers in this section apply ONLY to:

• The Website platform and online services
• Information accuracy and availability
• Website technical performance

These disclaimers do NOT affect your Consumer Protection Act rights regarding:

• Product quality and fitness for purpose
• The 7-day cooling-off period
• Your right to return defective goods
• Your right to accurate product descriptions
• Your right to fair and honest dealing

All product-related warranties and consumer rights remain fully in effect as described in Sections 3 and 9.

18. Hosting and Technical Infrastructure

18.1 Hosting Platform

Our Website is hosted on Vercel Inc. and uses the following infrastructure:

Platform Services:

• Vercel - Website hosting and deployment
• Supabase - Database hosting (PostgreSQL)
• Cloudflare - CDN, security, and performance optimization
• Resend - Email delivery infrastructure

These providers offer the technology platform that allows us to operate our online store and deliver services to you.

18.2 Data Storage and Processing

Your data is processed and stored using:

• Supabase PostgreSQL - Customer and order data
• Cloudflare R2 - Product images and media files
• Vercel Edge Network - Website content delivery

Data Location:

• Primary servers located in closest available region to South Africa
• Some services use global CDN networks for performance
• See Privacy Policy (Section 12) for details on data protection and cross-border transfers

18.3 Platform Responsibilities

Our Responsibility:

• Selecting reputable, secure hosting providers
• Implementing security measures on our application layer
• Maintaining regular backups
• Monitoring system performance

Platform Provider Responsibility:

• Server infrastructure and uptime
• Network security and DDoS protection
• Physical data center security
• Platform-level backups and redundancy

Your Understanding:

• We depend on third-party infrastructure for Website operation
• Platform outages beyond our control may affect Website availability
• We are not liable for platform provider failures (subject to force majeure)

19. Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including:

• Natural disasters (floods, fires, earthquakes)
• Acts of war or terrorism
• Government actions or regulations
• Labor strikes or disputes
• Supplier or courier failures
• Pandemics or public health emergencies
• Power outages or telecommunications failures

During force majeure events, we may suspend services temporarily.

20. Amendment of Terms

20.1 Right to Modify

We reserve the right to modify these Terms at any time. Changes become effective upon posting to the Website.

20.2 Notification of Changes

Material Changes:

• We will notify you via email (if you have an account)
• Notice will be displayed on the Website
• You have 14 days to object to material changes
• Continued use after 14 days constitutes acceptance

Minor Changes:

• Minor updates (typos, clarifications) may be made without notice
• Check the "Last Updated" date regularly

20.3 Acceptance of Changes

By continuing to use our Website after changes are posted, you agree to be bound by the revised Terms.

21. Termination

21.1 Your Right to Terminate

You may stop using our Website at any time. If you have an account, you may request account deletion by emailing hello@babybeeblossom.com.

21.2 Our Right to Terminate

We may suspend or terminate your access to the Website if:

• You violate these Terms
• You engage in fraudulent activity
• You abuse our return/refund policies
• We cease operations

21.3 Effect of Termination

Upon termination:

• You must stop using the Website
• You remain liable for any outstanding obligations (unpaid orders)
• Provisions that should survive termination remain in effect (warranty disclaimers, liability limitations, indemnification, etc.)

22. General Provisions

22.1 Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Baby Bee Blossom regarding your use of our Website.

22.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

22.3 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

22.4 Assignment

You may not assign or transfer your rights under these Terms. We may assign our rights and obligations to any successor entity.

22.5 Headings

Section headings are for convenience only and do not affect interpretation.

22.6 Language

These Terms are provided in English. If translated, the English version prevails in case of conflict.

23. Contact Information

Questions About These Terms?

Baby Bee Blossom

• Email: hello@babybeeblossom.com
• Phone: info@babybeeblossom.com
• Address: Unit 315 Ballito Hills, 1 Hills Avenue, Dolphin Coast, Ballito, KwaZulu-Natal, 4399, South Africa, South Africa
• Hours: Monday - Friday, 9:00 AM - 5:00 PM SAST

Customer Support:

• General Inquiries: hello@babybeeblossom.com
• Order Support: orders@babybeeblossom.com
• Returns: returns@babybeeblossom.com

Response Time:

• Email: Within 24 business hours
• Phone: Available during business hours

24. Acknowledgment

By using our Website or placing an order, you acknowledge that:

✓ You have read and understood these Terms of Service ✓ You agree to be bound by these Terms ✓ You understand your rights under South African consumer protection law ✓ You are at least 18 years old ✓ The information you provide is accurate and complete

Last Updated: March 19, 2026 Version: 1.0